Return and Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at contact@lauraxelle.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
Lauraxelle
Attn: Returns
RMA #6230 Wilshire Blvd Ste A
LOS ANGELES , CA90048
United States
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Due to hygiene considerations, underwear, and intimate apparel are final sale and cannot be returned or exchanged, except in cases of manufacturing defects or fulfillment errors.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: